(Click the + buttons for the answers)
Q. Why have I received a letter from Recovery Wizard?
A. We have located lost funds that we believe may belong to you, your family or your business. Contact us ASAP – we can then determine of you are the rightful owner of the lost funds, and if so, recover your money for you.
If you are confident that the funds do not belong to you, please contact us to let us know. We can then remove your name and address from our database to prevent any further unnecessary correspondence.
Q. Is this a scam?
A. Absolutely not. We are an Australian owned and operated business, established in 2008 and based in Sydney. We are registered with ASIC (The Australian Securities and Investments Commission) and the NSW Department of Fair Trading. Furthermore, we regularly liaise with government departments and legal entities as part of the recovery process, during which we have built up a positive reputation in our industry.
Furthermore, we do not ask for any money upfront and do not require your bank details to recover your lost funds. Beware of any firms that ask for a fee upfront.
If you are still concerned, please give us a call and let us put your mind at rest.
Q. How did you find me?
A. We use publicly available databases, the White/Yellow Pages online, LinkedIn, Facebook and other online tools to locate and contact individuals and companies. We even use old telephone directories! We do not breach Privacy Laws in obtaining this information.
Q: Do I need to pay any money upfront for Recovery Wizard to recover the funds?
A: No, we do not ask for money upfront. We only receive our commission when you get paid. Again, beware of any firms that ask for a fee upfront or in return for information about the lost funds.
Q: Where have my lost funds come from?
A: There are many reasons you could have outstanding money, including (but not limited to): distributions from Deceased Estates, property settlements, old/forgotten investments or bank accounts, lost superannuation, council refunds, insurance claims/payouts, security deposits, lottery winnings, unpresented cheques, dividends, etc.
Q: What happens if I engage Recovery Wizard and my funds are not recovered?
There will be no charge. We go to great lengths to recover your funds, but sometimes, due to a lack of ownership proof for example, we are not able to recover your money. If this happens, there is no fee payable.
Q: What do I need to provide to prove ownership?
A: Each recovery is unique. It is best if you contact us to find out what you need to provide to prove ownership of the funds.
Q: What happens if I don’t have any proof that I lived at the address recorded with the funds?
A: As most of the lost funds are from many years ago, you may no longer have proof of the address that is recorded. This is more common that you may think and as such, we have built up extensive experience in this area. Contact our office and we will explain how we can help.
Q: Do I need to provide certified copies of documents and how do I obtain them?
A: It depends on the situation, the organisation(s) and the regulations we are dealing with. Often certified copies are required, but there are often many people (not just JPs) who can certify copies of documents. Contact our office for details.
Q: The question I have is not listed above
A: If you have any questions which are not listed above, please contact our office. We look forward to hearing from you.